Uber in China, A Great Opportunity or A Tough Challenge?

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Uber is a technology company based in San Francisco that provides customers with private car services on demand with its smartphone app. Basically, with only one tap on its smartphone app, Uber will connect a customer with a Uber driver, and the customer can enjoy a reliable and safe ride experience. Everything is done through the app, so it’s totally cashless and convenient. Since its founding in 2009, Uber service has expanded to over 70 major cities around the world. While its revenues had grown more than 10 times in 2013, Uber continues to seek out for larger markets. And recently, in February 2014, Uber officially launched in China. As China has the largest population as well as the largest smartphone market in the world, Uber considers its expansion into China as a greatest opportunity for the company ever in terms of the size of the market and potential customers, but maybe it should be prepared to face its toughest challenge while performing in China.

FP_2Hiring local staffs will be a starting point for Uber’s localization. Uber needs to hire the right team in China in order to succeed in the country as a foreign company. For example, one of Groupon’s biggest mistakes which led to its failure for expansion in China is that it failed to hire local staffs for the right management positions. Right now, Uber is still actively hiring management roles in China, as well as drivers in major cities like Beijing, Shanghai and Guangzhou, to join its ride-sharing community. Besides this, Uber has made some important decisions in terms of localization, including creating its Chinese name “You Bu” to target local customers and build up its brand image, and supporting online payments via Alipay, which is one of the most popular e-payment services in China. And instead of owning all its cars in China, Uber forms partnership with local car rental companies to rent the cars.

FP_3One existing opportunity for Uber to grow in China is that many Chinese people in major cities have already accepted the idea of giving rides to strangers, so it won’t be difficult for Uber to fit in the culture with its ride-sharing app. As a consequence of the increasing number of middle class in China who can now afford taxis as their daily transportation options as well as the fact that the number of taxis in urban centers hasn’t kept pace with the increasing demand, it now has become extremely hard to get a taxi in major cities like Beijing and Shanghai, not to mention the time during holidays and rush hours. Thus, as a result of the high demand of taxi services and the lack of enough supplies of taxis especially in major cities, there have been a growing number of “black cabs” in the cities. Black cabs refer to those private cars that the drivers make money on their own by providing rides to people in need of cabs, without any proper taxi licenses. It’s an illegal service, but somehow becomes acceptable in China due to the high demand by customers and as it’s hard to regulate by the government as well.

It’s quite normal for people in major cities to hop into a black cab when they fail to catch a taxi but in need of a ride. I personally do the same thing. Sometimes I need to get to somewhere in hurry, and I can never make it if I take the bus or subway as it takes too much time. But I just cannot catch a taxi nearby. When I call the taxi company to ask for a cab, they usually tell me “There’s no available taxi around your place. Please wait for a few minutes and try again.” It’s really frustrating. However, the good thing is that there are always a couple of black cabs waiting near our neighborhood. When the black cab drivers assume that you are trying to get a cab, they will approach you and ask where you are heading to. If you accept the price based on the distance, deal! It’s usually cheaper than a taxi and much more convenient to get one especially during rush hours or holidays, so such illegal service is somehow quite popular in China. Of course, safety will be a concern, just like people’s concern for Uber’s safety control when it just launched in the U.S. as a ride-sharing app connecting drivers with customers. But many of the people in China actually accept such ride-sharing concept, which creates the potential for Uber to expand in China.

FP_4Besides the opportunity, there will also be competitions, accordingly. The biggest challenge for Uber will be the fierce competition in the Chinese market. Interestingly, even though Uber has benefited greatly from its innovative and successful ride-sharing model, its presence in China doesn’t seem to disrupt the taxi cabs industry in the country. Actually, according to Quartz, “the market for taxi services has never been bigger in China”, especially in major cities like Beijing and Shanghai. I interviewed a taxi driver, Hailin Wu, in Shanghai, and from his perspectives, he didn’t even take Uber as a competitor. “There had been competition over the past few years, when it was quite easy for people to catch a taxi and we as drivers needed to compete for customers.” Wu said, “But now, the demand for taxis is always higher than the actual number of taxis available in the city.” Wu shares his taxi with his friend and does one shift per day (for approximately 10 hours), and he usually has customers from the start to the end of his shift. He barely has the time to grab a meal during work. According to Wu, there are some apps doing the same thing as Uber, but they don’t seem to affect the business for taxi drivers. In cities like Shanghai, there is always more demand than supply in the market. So for taxi drivers like Wu, there will always be enough people looking for taxis, even when there are those black cabs all the time, as well as those emerging apps. It’s even usual for drivers to “select” their customers in these major cities. For example, if the distance to your destination is not far enough or the route to the destination is with heavy traffic, it’s very likely that a driver will refuse to provide the service to you.

FP_5Thus, from Wu’s point of view, Uber’s major competitors should be those similar apps in the market which already have their customer bases as well as large amount of drivers. Uber’s biggest competitor as a smartphone app should be Didi Dache. It has been the most popular ride-sharing app in China since its launch in 2012. Users can use voice messages to contact drivers nearby and can even pay a small fee to let the drivers wait for them for a while. At the end of February 2013, Didi announced to have 600,000 subscribers and 12,000 drivers in Beijing only, not to mention the number of drivers it has around the country. Other competitors include Dudu Jiaoche, Yaoyao Dache, Kuaidi Dache, and Dache Xiaomi. All these apps provide services in a similar manner. But compared to Uber, they already have a steady and even growing user base to maintain stable revenues. More importantly, many of these apps have seen growing investments from outside. For example, the E-commerce giant Alibaba has invested nearly $1 million in Kuaidi Dache in April 2013. As a result, when expanding into China, Uber really needs to find out its competitive advantage in order to attract customers and succeed in the market.

FP_6Moreover, how to maintain a competitive price is also a question. Initially, Uber positioned itself as a premium or even luxurious riding option in China, in order to differentiate itself from the so-called “crazy cheap” taxi market in the country. However, there isn’t such high demand for riding services that come with a premium price. Those who can afford such services on a daily basis usually already have their private drivers. And the competition still exists. For example, Yongche is a famous web-connected car rental company in China, offering limo rides with drivers at a competitive price. Yongche’s price is 300 RMB for driving you in an Audi A6 from central Shanghai to Shanghai Pudong International airport, while Uber charges approximately 350 RMB for mid-range to high-end cars for the same distance. In order to be more competitive, Uber has adjusted its position and strategy. Now the base fare to use Uber service in Shanghai has dropped to 30 RMB, compared to double the price (around 60-70 RMB) when it started its test run in the city in summer 2013. However, the price is still not quite competitive in the market, especially when you take into consideration all the similar apps, black cabs, and the already affordable taxis. After all, a price war won’t help Uber succeed in the Chinese market.

I consulted Uber’s issue with Carl Cai, a senior consultant at PwC Beijing. He told me that Uber approached a famous consulting company in the industry to take care of its localization in China. However, according to Carl, “Whether Uber can succeed or not in China fully depends on how soon it can figure out its competitive advantage in the market.” Now Uber has its Chinese name, convenient payment options tailored to Chinese customers, and it is actively building up a outstanding management team as well as a welcoming community for both its drivers and its customers. But this is not enough. They still haven’t figured out their “fit” strategy to perform in the competitive market in China, and to differentiate itself from competitions. Uber should take a close look at itself, take approaches to performing that are suitable to the given situation in China, and build on their strengths based on their success in the United States. For example, instead of lowing the price and starting a price war, maybe build on their innovative idea not just as a ride-sharing app, but as a ride-sharing community, which is a fairly new and unique concept in China.

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It’s difficult to judge Uber’s performance right now as it has just launched officially in China for few months, and the company didn’t want to mention the actual numbers of its performance in China so far. Yet, Uber is still optimistic toward its expansion in China despite all the challenges. Actually, Wall Street Journal reported based on the interview with Allen Penn, Uber’s head of Asia, that the number of trips booked in Shanghai through the Uber app since the test run in August 2013 even exceeded the number of trips made in San Francisco or New York during each of their first half year. “The company prides itself on being a premium service and, perhaps crucially, a “safe” option that includes a high level of customer service.” said by Sam Gellman, head of Asia expansion at Uber, “Our focus is on delivering a great experience, and numbers so far have shown great initial results and we just want to keep building it up.” Maybe we just need to wait a few more months to see Uber’s results in the following periods, and to find out whether its future in China is as promising as it has expected.

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References

 

http://thenextweb.com/asia/2013/08/07/uber-china/

http://www.techinasia.com/4-mistakes-behind-groupons-failure-in-china/

http://qz.com/70123/chinas-versions-of-uber-could-fix-city-cab-shortages/\

http://www.techinasia.com/uber-picks-chinese-officially-launches-china/

http://thenextweb.com/asia/2014/02/13/uber-is-bullish-about-its-potential-in-china-but-it-wont-discuss-rivals-or-reveal-figures/

http://online.wsj.com/news/articles/SB10001424052702304703804579379884010342724

 

Interview with Hailin Wu, taxi driver in Shanghai

Interview with Carl Cai, senior consultant at PwC, Beijing.

 

Cable Companies Cut the Cord & Unleash TV Everywhere

The cable television industry’s costs are increasing while its user base is simultaneously vanishing. “2013 marked the first year in which the paid TV industry actually shrank,” reports USA Today. More and more people are looking to a cable-less future, flagshipped by a trend dubbed “cord-cutting”, while the current generation of millennials will probably exist as something more along the line of “cord-nevers”. However, multichannel video programming distributors (MVPDs), including cable television/pay-TV operators like Comcast, satellite operators like DirecTV, and telco companies like Verizon, all rely on the current model and won’t give it up without a fight…a fight finally unified under the banner of: ‘TV Everywhere’.

America easily made the transition from a broadcast- to a cable-nation. An endless array of channels featuring a smorgasbord of programming perfectly suited our appetite for consumption, while also fixing some of the technological issues found with (free) antenna-based broadcasts. In 1996, the Telecommunications Act created the cable industry as we know it by “relaxing regulation on media cross-ownership…to foster competition…[and allow] telephone companies to offer TV service and cable operators to deliver phone service.” This also opened the door to FCC-approved mergers between the big boys of the media industry, resulting in the monopolistic fact that all content creators are controlled by a few major companies: Comcast/GE, Walt Disney, Viacom, CBS, News Corp. [that recently spit out other giant 21st Century Fox], and Time Warner Inc. Several of these companies own local TV stations in key media markets. Comcast is also the largest cable provider in the country, even more so if their attempted acquisition of Time Warner Cable (a separate entity than Time Warner Inc.) is allowed.

As online distribution continues to rise, consumers wouldn’t be faulted in wondering why content creators still kowtow to the Man. The answer will in no way surprise you: money A.K.A big bucks in the form of affiliate fees. Every year, $32 billion flows from the cable companies to content creators in order to grease the machine. “Estimates suggest that the annual affiliate fee revenue at companies like Viacom and Disney is around $1.5 billion and $2.0 billion respectively.” So for content creators, the strategy becomes entirely focused around “profit maximization.” Find a couple hit shows, while keeping the rest of the lineup relatively inexpensive to curb programming costs. “The ‘hits’ make you a ‘must have’ for any cable or satellite carrier – granting you the right to ask for fees.” Content creators want channels balanced at just the right point between costs high enough to give a few shows the production-cost/marketing edge they need, while still keeping the overall schedule cheap enough to reap the benefits of affiliate fees. Why are there so many sports channels? Remember the mantra: “If you own exclusive content, you might as well build a channel around it.” In this way, even with online distribution an option for the content creators, the cable companies still have them hooked on precious affiliate fees.

The case of Hulu is a great example. With stakeholders including Fox, Disney, and NBC Universal, the service was initially a consumer-friendly (read: free) way of streaming their favorite shows whenever they so desired. Nicely personified by Bill Gurley of Above the Crowd, pay-TV distributors smiled nicely at the content creators, while through gritted teeth said, “[w]e pay you an affiliate fee to distribute your content to the homes we serve. We understand you have multiple distribution partners. What we don’t understand is why you would give content to some of them for free, and still expect us to pay our fees…” And like that, Hulu became a subscription-model service itself.  Join us or die, says Pay-TV…

Now the rebellion seems to have moved to a grassroots level. The cable bigwigs created the pay-TV model by charging customers a subscription price in exchange for a cable package of channels. Once-reasonable prices have grown with the scope of television, driven by our increasingly cinematic desires. Like the DVD boom fueled the booming budgets of Hollywood, TV scale has increased to the point where millions and millions of dollars can be spent on a single episode of Lost or Game of Thrones. Spectacle is where the eyes drift. Cable companies have also reduced spending in the customer service department, leading to an immense decline in consumer satisfaction, with jokes about Comcast’s lack of reliability just as relatable as the age-old classics like “what’s the deal with airplane food?” While $86 on average in 2011, cable bills are expected to climb as high as $123 by 2015. Addicts, and by that I mean television viewers, have realized they might be taking a ride they wouldn’t actually have to pay such exorbitant costs for elsewhere. So, they cut the cord, and end their subscription to cable. The age of “cord-cutters” and “cord-nevers” began.

Eyes opened when Netflix emerged as an instant streaming titan, alongside video purchase and rental systems like those present on iTunes and Amazon Prime. Combine such services with products like the AppleTV, the Roku, or the new Amazon FireTV, and a hassle-free solution to cable company headaches became clear to a lot of people. Instead of a high cable bill, a one-time purchase of a streaming device opened the door to a still-immense quantity of content. With many cable customers already in possession of a Netflix account, Amazon Prime login, or iTunes videos, it seems the costs ended there, with no messy dealings with Comcast needed. This ‘a la carte’ or ‘over-the-top (OTT)’ model of content consumption already had a popular infrastructure in place, and now quality products popped up to streamline the process further.

According to Jim Edwards of Business Insider, “1.3 million of [cable distributor] Charter Communications’ 5.5 million customers no longer want TV – only broadband [as of November 2013]…[p]eople are giving up on cable TV as a standalone product.” Fewer households are stocking televisions as a part of their personal American Dream, content to consume media on technology like mobile devices, tablets, and laptops. Instead of plopping down on the couch in front of the tube after a hard day’s work, people instead boot up their electronics, Mom upstairs, Dad in the basement, the kids in their rooms…it’s come to be known as “vampire media,” coming out after dark and sucking away life as the pay-TV industry knew it.

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Even antennas are making a comeback, able to offer the Netflix-enabled population sixty channels or so of free broadcast content, in better-than-cable HD, and, if new company Aereo has its way, the ability to record and rewatch free broadcast content on the device of their choosing. In this case, broadcasters claim theft, while Aereo responds it’s only supplying the equipment (“arrays of small antennas – one for every subscriber – to stream over-the-air television signals to its customers”) and not the content.

Many like Aereo have taken up the ‘cord-cutting’ mantle and proclaimed it the future, a weapon to use against the supposedly greedy and inept cable giants. Video for the people, made by the people, distributed by…well, here’s where it gets tricky. Returning to Aereo, the company has found itself before the Supreme Court, its business resting in their hands, while cable calls for blood. The Court finds itself in a tight spot. While it views Aereo’s business as unconstitutional, their ruling’s wording must be very carefully constructed in our digital age – they don’t want to accidentally outlaw the Cloud alongside Aereo. With such a thin line between legal and illegal a distinct possibility, how is cable to combat the rising threat of Silicon-Valley-fueled distribution while keeping consumers firmly in their (certainly not free) corner? Enter Jeff Bewkes, CEO of Time Warner, circa 2008.

Bewkes, who once headed HBO and led it to success, watched as cable’s cultural grasp slowly loosened. He also noticed how HBO was experimenting with an online streaming service, in select Wisconsin cities, where as long as viewers could login as an HBO subscriber (‘authenticate’ their account) they could stream all the HBO they wanted. Bewkes, along with Comcast CEO Brian Roberts, saw such a model could be viable for cable subscriptions as a whole. Thus, TV Everywhere was born.

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Bred slowly through systems like Time Warner’s TWCTV and Comcast’s Xfinity TV, TV Everywhere has now been picked up by the Cable & Telecommunications Association for Marketing (CTAM), rebranded in trendy lowercase ‘tv everywhere’, and put forward as cable’s Netflix-generation killer app. CTAM is readying its member companies (including A&E, Discovery, Disney, Time Warner, Comcast, Viacom; 16 cable companies and 25 content providers in full) to advertise all of their diverse subscription/streaming services under the singular new banner in order to promote unity and simplicity. “’The cable industry has been very good at not jumping too early on a technology, and watching it play out first,’ says Colin Gounden of Grail Research, which advises companies on new products. ‘They have a knack for getting the time right.’” CTAM’s goals for the new year have been set in stone by the board of directors, made up of programmers and cable operators from across the spectrum of the partnered companies. The First Commandment of tv everywhere is for half of all cable subscribers to be aware of tv everywhere by the end of 2014, up from about twenty percent now. The Second is to make the half already aware into devoted users.

Bewkes illustrated such a possibility with his battle plan to use viewers’ familiarity with cable’s huge brands and turn their love of streaming against the new independents by restricting digital rights to popular shows. The goal of tv everywhere is “to keep subscribers happy by letting them access cable content wherever they might be. In practice, this means lots and lots of apps,” like HBO Go, FX Now, and Xfinity TV. Comcast’s new X1 box operates very much like a Roku, full of app offerings like Pandora and even video games, but with a full cable subscription stacked on top. CTAM is also betting on the remaining cable figures: 56 million people are still subscribers, on top of their cord-cutting-enabling devices. To Multichannel News, CTAM CEO John Lansing said, “Compared to an $8-per-month over-the-top service, offering past seasons of shows plus some new original series, TVE is ‘all-original, it’s all last night, it’s live streaming [like the recent Olympics and Oscars] and it doesn’t cost you another nickel.” TV Everywhere was ‘broadcasting’ 150 million videos per month as of the end of 2013.

There are those within the industry that criticize CTAM’s label, saying it could distract or confuse consumers when they’re presented with the veritable cornucopia of tv everywhere services, and that it would be more valuable to expend effort improving the content instead. Cord-cutting proponents point to recent contract renewals between cable companies and content, where cable has been forced to loosen up on digital rights to make the increasingly pricey programming costs digestible. That said, controlling distribution is the pump that keeps the affiliate money flowing to the content creators in the first place. Right now, Netflix is profiting from the content owners’ need to reach the eyeballs of America. However, according to USA Today, Disney’s cable expenses soared over $8 billion last year, and “$7.99-per-month Netflix subscriptions are never going to float a ship that big.”

If tv everywhere, as a brand itself, is able to build enough of a reputation, USA Today suggests, “it may be just a matter of time before more of this content is kept in-house and Netflix finds itself stuck with whatever’s left.” Once tv everywhere, silly lowercase spelling or no, evolves into a more coherent form, and content creators settle down and move in, the disruption will end, most likely with a whimper. Remember, the cable companies know how to lie in wait, slowly absorbing technological advances, and then pouncing, armed with their special weapon: billions of dollars. Cord-cutters are right about one thing, at least. Get out your scissors, and cut that connection…but the cable companies have cut ties and migrated to the Clouds, too. The future of media is a big ol’ party, and everyone’s invited. Just remember there’s always got to be a cover charge, and the big guys like to collect. Personally.

 

 

Sources: Business Insider, Wall Street Journal, Forbes, New York Times, Above the Crowd by Bill Gurley, Businessweek, USA Today, CNN Money, Multichannel News, CTAM Official site

Money, Markets and Money, Money, Money

Money. Just saying it feels good. It rolls so smoothly off the tongue that come close to the “-ey”, you just want to scream “monAYYYYYYY.” It’s why this class has been my favorite class. I love telling people

“Yeup, my class has got the word money in it. I know, pretty cool.”

But in all seriousness, my understanding of money was naïve to say the least, before I took this class. I never understood the real value of money –only that I had to spend it wisely and have a lot of it. So, it wasn’t until after taking this class, JOUR 469 (or 467), I finally began to understand the real value of it.

It’s quite funny when I think about the fact that it was on my first day of class I learned that all the value (gold) that money(US) once had, was gone. I wondered how in the world this country could run on money with imaginary value. My professor explained that if you close your eyes, click your feet and just pretend –voila, it actually began to make some sense.

I started by becoming very conscious of money. Knowing where all these imaginary dollars went — grocery stores, Starbucks, liquor shops and Panda Express. I thought that if the Treasury lost the value of the dollar, then I might as well make my own value for it. So I did. But I always came to the same conclusion: that money was merely a form of exchange to receive some beneficial service. Also, that I could never have enough of it, because I was (and am) always running out of it.

Money then began to sink its feet deeper into my mind and put me deeper into desperation. In distress, I thought to myself: why should money hold so much power over our daily lives? The truth as I came to see it, was that every single person was on the borderline of being in debt. A single dollar had the capability of being the tip of the ice berg into debt while also being the single source out of it.

We all have the ability to live within our means, but it’s the option of being abundantly wealthy that drives our motivations and inspirations into the heavens or drags it into hell. And that’s what I mean by being borderline in debt: money holds more value than gold or imagination; it holds our decency as people.

If out of a blue day a coffee shop decided to raise its price for a small coffee by a dollar, you best believe people are going to be upset. Not just because they have to give more for that same cup of coffee, but because now they receive a little less for $3. Yes, Mr. Treasurer needs to back the dollar, but Jerry isn’t worried about that. He’s worried about his job, his family and his survival.

Now imagine in sequence all the people in the world who can’t afford clean food and water, the people who are hundreds of thousands of dollars in debt and then those who can’t afford to get educated. For them debt is something their born into and it only continues to grow as they resort to harder ways to become wealthy.

Now imagine myself. A guy, who at one point knew just as much as nothing about money, but is lucky and fortunate to get an educated understanding this money driven world a.k.a. globalization. . I’ve landed quite a handsome debt in dollars, but it holds no bearing on the infinite value of living in a world that relies on money. Which is why education should be above all else and never to be restricted or exploited by the role of money. Money if imaginary only relies on the will of the people and therefore assumes the responsibility of empowering the people, not the other way around. If we are to continue living in this world controlled by money, then education should be at the very least free, accessible and without debt.

Through all the pain for a bigger gain, for a wider eye and a better mind, I’ve enjoyed this class thoroughly.

Thanks,

The Cost of Tuition is for What?

Every year the cost of tuition goes higher and higher and yet I have personally never understood why tuition is high as it is (USC). My mama always told me to get the bang out of the buck and always figured that his made the most absolute sense, –so shouldn’t universities, institutions handling millions of dollars, be doing the same? Maybe that’s just the uneducated and confused, yet hopeful and concerned citizen talking in me. But, man wouldn’t that be nice.

Take my school for example. We have a cafeteria, two libraries, five parking lots, 23,653 employees, million dollar club fund raisers, $35 million donation from Dr. Dre –etc.. Now some of those things listed do make a profit and some don’t, but regardless I believe that USC has all the possibility and even responsibility to utilize these things in a way that runs the school as efficiently as possible. Obviously USC has to pay the 23,653 employees so they pay those who work for the school and allow them to feed their families, pay the bills etc.. Or maybe, NOT.

Featherbedding. It’s a word I just learned today. It means having more employees than needed. Without a doubt, this school has killed a lot of birds (). But it’s not just employees –it’s facilities, programs and organizations that are funded by the university. Who gives the university $40,000 each year? Me, damn it. Am I being crass? Well, I’m sorry if I feel that my money should be used more efficiently to provide me with a return more comparable to what the leaders of the institutions are receiving. The leaders are people who I refer to as the teachers, the administration, USG, counselors, –the utmost needed people to protect and serve the ideals of an efficient institution.

The thing here is Jerry, that man Nikias, President of USC, takes home at least a million dollars and that’s where I’d like to be, see? That’s why I’m paying this school (Sallie Mae* actually) and I will not feel apologetic for not willing to pay for services, programs and organizations that I have no interest in and provide no benefit. Would you do that? See the problem here, is USC along with many other schools have become less transparent in connecting tuition (investment) to returns. Tuition now includes payment for school concerts, construction, celebrity appearances etc.. And frankly, I could care less for all of that, but god allows for differences and so I’m sure there are people who love seeing Jason Derulo and Diplo, which is … fine. But tuition, like any other transaction, should only be to pay for the service—the education, and all those who service directly to provide it.

If you’re getting the picture Jerry, what I’m wondering is, why can’t universities do away with all of that and simplify their financial obligations towards a way that makes everyone happy? Happy means lower tuition, more savings –oh, I do pray that’s what Walmart had in mind.

“Tuition is expensive, school is hectic and the future is a blurring. So let’s simplify the picture and look at it one frame at a time.”

– Willis Parker

Sallie Mae* – A formerly government sponsored enterprise that that assists in the furthering of college debt

Tesla: The Car Company of the 21st Century

In a gasoline or diesel powered internal combustion engine, a piston is pushed through a cylinder by way of an explosive combustion of fuel. The piston’s force turns a crankshaft that then turns the wheels via a drive shaft, which gets you to where you want to go. We don’t care where the gasoline comes from, as long as the vehicle stops, starts and reverses. And we could care even less about the detrimental impacts traditional gas-powered vehicles have on the environment. The innovation of Tesla Motors (NASDAQ: TSLA) shines a bright light on the failures of other electric vehicle manufacturers. And though Tesla continues to grow at an exponential rate, what could be the dark forces that keep it from becoming the car company of the 21st century?

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Elon Musk, the CEO and Chief Product Architect of Tesla Motors, not only believes that electric cars are the future, but also that in 30 years, the majority of the cars made in the United States will be plug-in electric vehicles.  He argues that Tesla will be instrumental in forcing automakers to care about the impact they have on the environment. In addition, his commitment to creating vehicles powered by electricity and partnering and funding renewable energy sources will reduce industrialized and developing nations’ dependence on oil from foreign nations and the potential volatile oil prices that come with the dependence.

And he might be on to something. The Tesla Model S, the second installation in the Tesla product line, was the top selling vehicle in North America among comparably priced cars ($59,000 base). Tesla expects to deliver more than 35,000 Model S vehicles in 2014, a 55 percent increase from the year previous. In addition, Tesla plans to ramp up production and produce 1,000 cars per week, an increase from 600 cars per week.

Though Tesla produces and sells fewer vehicles than Toyota, General Motors or Honda, it continues to expand its reach globally.  Tesla, most recently, expanded its operations to China, the world’s biggest car market, which surpassed the United States in 2010. Tesla projects to sell at least 5,000 cars in China by the end of 2014.

By creating a network of solar-powered Supercharging Stations across the United States and Europe, Tesla solves a fundamental problem many consumers have when thinking about purchasing a Tesla or any other electric vehicle ­­– range anxiety. Range anxiety describes a suspicion that an electric vehicle will run out of charge before reaching its destination.

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In the United States, Tesla owners can now take cross-country trips with the help of strategically placed charging stations. They can also drive up and down each coast. In Europe, Tesla owners can find six charging stations in Norway, four in Germany, two in the Netherlands and one each in Austria and Switzerland.

Not only are investors developing projections based on Tesla’s global growth in 2014, but many also see Tesla forcing prominent automotive manufacturers to commit or recommit to producing electric vehicles. Tesla is building at least one $5 billion “Gigafactory” that can produce more than 500,000 vehicle battery packs per year. Once operational, the Gigafactories will double the world’s output of batteries for electric automobiles.

With the help of the Gigafactory, Tesla plans to build a car that sells under $30,000 and target automobile buyers at the mass-market entry level. But the Gigafactories are innovative productions themselves. Spanning more than 1,000 acres, the factories will be powered by onsite wind and solar energy plants and could cost tens of millions of dollars, according to Ben Kallo, senior equity analyst with Robert W. Baird.

But many believe without the factories, Tesla won’t be able to meet demand, especially if Tesla sales continue to grow in China and Europe. With plans to have at least 500,000 electric cars on the road by 2020, a delay in investing in its infrastructure would stagnate Tesla’s growth. However, to finance the $5 billion project, Tesla might have a trick up its sleeve.

The primary difference between Tesla and other automobile manufacturers is that Tesla wants to sell cars itself, not through dealerships. Some states continue to be hostile to allowing Tesla to disrupt the system. To force the hand of state legislators, Tesla could choose to build a Gigafactory in a state like Texas (something all states would love to have) in order to gain leverage with a conservative legislature.

“The political issue around whether Tesla should have a direct sales model as opposed to selling through dealers is almost as big of an issue as the battery plant, and I don’t think the two are totally separable, “ said Charles Hill, professor of management at the University of Washington’s Foster School of Business.

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The Criticisms 

The success of Tesla is both rooted in its product and customer service, but also the influx of positive messaging it has received from news media across the country. Recently, when we see other auto manufactures covered in major outlets, it’s primarily due to a failure on the manufacturers part.

When Tesla is discussed in a negative way, the conversation focuses on one key component: How environmentally friendly are electric vehicles if we’re replacing one polluter (petroleum) with another (coal)?

According to Tesla, its cars cut in half the carbon dioxide emissions of its petroleum-burning rivals, despite the fact that more than half the electricity grid is powered by coal. But to quantify the environmental impact of Tesla, you’ll have to understand the composition of your state’s electric grid. According to Slate, if you drive a Tesla Model S in West Virginia — where the power mix is 96 percent coal — you’ll emit about 27 pounds of carbon dioxide during a regular 40-mile driving day, which is similar to the amount of carbon dioxide you would emit in a gasoline-powered Honda Accord. However, if your charging your Tesla in California, where natural gas supplies more than half the electricity, your per-mile emissions would be a fraction of that amount.

Several studies continue to cast doubt on the overall environmental benefits of electric cars. But when we look to the future of the national energy mix and the movement toward the reduction of coal and the increase of natural gas, electric cars will only get cleaner. And to argue that electric vehicles might not be as clean as we thought they were because of various nations’ reliance on coal is a rather faulty argument, one that, many argue, seems driven by the automotive industry and big oil.

To propel the environmental benefits, Tesla has partnered with SolarCity (where Musk is the Chairman) to help homeowners enjoy the benefits of clean, more affordable energy without having to pay a large down payment. Instead of purchasing solar panels, SolarCity allows consumers to pay for the power they use – just like a utility bill.

Why Others have Failed

Tesla is one of the most modern cars of our generation. It has the lowest drag coefficient (0.24) of any other vehicle in market allowing it to cut through wind and use less energy. A 17-inch LED display mounts on the front dash, giving drivers an opportunity to navigate using Google Maps and even browse websites. And it’s a commitment to being a technology company creating innovative products, rather than a stagnate automobile manufacturer, that differentiates Tesla.

Far too often, electric vehicles either looked 20 years old or like they belonged in an episode of “The Jetsons.” And they might be great for the environment, but they’re often slow and impractical and consumers weren’t lining up to buy them. What’s so different about the Tesla Model S is that it’s disrupted the business model of electrical vehicles flipping the equation entirely. The Model S is one of the fastest cars on the road, increasingly practical with the development of Supercharging Stations and what’s most interesting, Tesla continues to struggle to keep up with demand.

The electric powered Coda was on sale for about a year before the company filed for bankruptcy. Experts questioned the build quality and consumers didn’t like the styling. Even with its lousy performance and hand-me down platform, Codas sold for nearly $40,000.

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But it’s not just Coda that’s failed. Electric automobile maker Fisker Automotive, which received $529 million in federal loans also struggled. It’s cars were beautifully designed rivaling the Model S, but terrible customer reviews, including one of the worst ever from Consumer Reports, a few fires and a recall later, Co-Founder Henrik Fisker decided to resign. By the end of 2013, Fisker Automotive had blown through its federal funding and $1.2 billion in private equity.

The now Chinese-owned Fisker plans to re-launch a supercar in 2015. But electric carmakers have often struggled with financing and profitability. It’s often difficult to develop new technology and achieve economies of scale. While companies like GM and Nissan can benefit from their massive production capacity, other similar automobile manufacturers continue to fail. In late 2012, Toyota decided its sub-compact iQ plug-in wasn’t a great idea and stopped production. Before Tesla’s late 2013 growth, it also had its fair share of hiccups reporting a fourth quarter loss in 2012. So what then differentiates Tesla in a market where big and small manufacturers continue to struggle or quit?

Is Tesla Here to Stay? 

Elon Musk’s goal is to design things that will have a positive impact on the world. But it’s not 1912 anymore and as Coda and Fisker Automotive show us, it’s hard to build a car company in 2014. The last successful car company startup was Jeep, which started building cars in 1941. Tesla’s success, however, is rooted in its proprietary technology, a technology big car companies don’t quite understand and a technology that Tesla wants to begin to sell.

In April 2014, Mercedes-Benz debuted its B-Class Electric Drive using a battery created by Tesla. Selling its technology to competing manufacturers is an intricate way to develop a new revenue stream. But Mercedes-Benz’s U.S. CEO Steve Cannon publicly questioned the long-term viability of Tesla when large auto manufacturers jump onto the electric car game. But many have jumped on the bandwagon before, and many continue to fail. If major automakers had the desire and political independence (from big oil) to pursue electric vehicles, don’t you think they would’ve already?

Tesla will be the car company of the 21st century and continue its competitive advantage, by building cars that have real environmental impact, enticing consumers to invest in renewable energy, and disrupting the traditional distribution model by selling to consumers directly. If Tesla can begin to partner with other large automobile manufacturers, diversify its revenue streams and continue to grow and make profits, its impact on our transportation paradigm will be profound.

“Tesla wants to make millions of cars, and we have to make millions of cars to make a difference,” Musk said. “And to make millions of cars, we have to be profitable with each car along the way.”

Sources: Business JournalForbes, Marketplace, SlateTesla MotorsSolarCityEnergy Innovations, PBS

China’s Twitter–Weibo Launched IPO

Sina Weibo, China’s version of Twitter, debuted on the Nasdaq exchange on April 17 with a 19.1 percent jump, the eighth-best debut for a U.S. listed tech stock this year.

Weibo shares rose from the subscription price of $17 to as high as $24.28. The company sought to raise $380 million by selling 20 million shares for as much as $19 each. But underwriters could only find demand for 16.8 million shares at $17, generating $287 million for the company.

Weibo, launched in August 2009, is China’s largest social media platform with 144 million active monthly users.

Though it remains unprofitable, losing $38 million last year and another $47 million in the first quarter of this year, its revenues jumped to nearly $68 million for the three months.

The Shanghai-based Weibo was missioned with a fundamental challenge: progressing from a microblogging phenomenon in China to an important member of the international social media industry.

As Weibo celebrates Wall Streets’ s welcoming waters for it, it’s always at conflicts with censors at home, putting in doubt whether the firm known as the “Twitter of China” may eventually be dismantled by government interference.

A series of detentions of influential online commentators may have hurt Weibo’s user numbers. A study released in this January by Britain’s Telegraph newspaper and East China Normal University in Shanghai showed that the number of Weibo posts have fallen 70 percent since its peak in 2012, after the government required users’ real names before posting content.

Chinese government stipulated a series of policies – requiring real names on social media in early 2012 and introducing new laws prohibiting “rumor-mongering” last September – after the Facebook- and Twitter-fueled Arab Spring protests swept through the Middle East.

However, the opportunity for Weibo remains tremendous with China’s more than 600 million Internet users. But people argued that the harsh online censorship in China could hurt Weibo’s healthy growth, especially as it competes against Wechat— the mobile messaging app launched by rival Tencent Holdings Ltd that has became increasingly  popular in part because it is private by nature.

The China Internet Network Information Center, a state-run agency tracking Internet statistics, said in its annual report released in January that while growth in Weibo dropped 9 per cent in 2013, mobile messaging services witnessed explosive growth, with apps such as WeChat adding more than 78 million new users.

 

 

The Indian Election and its Economy

On May 16, the world’s largest democracy is expected to announce its election results. The ongoing Indian election, which began on April 7, will see more than a 100 million newly eligible voters go to the polls to make an Indian electoral population of 814.5 million. The country’s elections have long been seen as an exercise in political opportunism, voting by personality over party platform and marred by false promises of handouts and subsidies. But this election year, the subcontinent’s 16th since independence, is shaping out to be dramatically different. Faced with slowing GDP growth, dysfunctionally inefficient bureaucracy, and the fading of India’s ‘economic miracle,’ the candidates’ economic posturing is more relevant than ever. To Indians and foreign investors alike, the results of the election and the ensuing government coalition’s make up is sure to usher in a new chapter in India’s economic story.

Rahul Gandhi is the youthful icon of the ruling Indian National Congress party

Despite its massive size, the Indian candidature is not as complex as one might expect. Since India’s 1947 independence from British rule, the centre-left Indian National Congress (INC) has dominated the political landscape. Fronting the ruling Congress Party this election is Rahul Gandhi, the promising and youthful graft of one of India’s most distinguished families – which itself includes three former Prime Ministers. On the other side is one of the year’s most talked-about political figures: Nahendra Modi. The self-made leader of the Bharatiya Janata Party (BJP) is known for his 12-year success story in the North-Western state of Gujarat. Since Modi took office as Chief Minister in 2002, the state’s GDP growth rate has been almost double that of its national counterpart (See Figure I). It’s no wonder then that despite Modi’s controversial past (he has been broadly associated with the death of 1000 people, many of whom were minority muslims, in a 2002 riot), much of the Indian electorate is tapping him as their next leader.

Chief Minister Modi of Gujarat and the BJP party are said to be leading the vote

Figure I

Since its 2004 election, the ruling Congress party has developed a rotten reputation for its economic management. Throughout the 2000s the party had reason to be proud, enjoying the effects of the INC’s major economic reforms enacted during the 1990s that paved the way for India’s growth spurt. Riding high on economic success, many in India and abroad were prepared to look the other way. But as the country’s economic miracle has all-but ground to a halt, the party’s shortcomings have been pulled into focus. Critics of the ruling INC have abundantly pointed to the party’s political infighting, corruption, and inability to overcome congressional gridlock as a major cause of India’s inaccessible business climate and, by extension, its economic lag. Indeed, India ranks 199th on the Heritage Foundation’s Index of Economic Freedom and an equally high 132nd on the World Bank’s ‘Doing Business’ list. Similarly staggering, businesses both foreign and domestic must obtain as many as 70 certifications to operate in India.

Unsurprisingly, Modi and the BJP’s realignment from a vehicle of Hindu nationalist agenda to a pro-business, growth-oriented, hardline driver of economic freedom has resounded amongst businesses and investors alike. Indeed, in contrast to Manmohan Singh’s manner of rule, which has been mostly weak and sluggish, Modi’s is decisive, fast-paced, and transparent. Indeed, as Edward Luce points out writing for the Financial Times, “files rarely gather dust in Gujarat. Investments get swiftly approved. Projects are executed on time. And bribes are rare. Gujarat continues to outpace most of India in terms of its investment flows and per capita income growth.”

Modi and his fellow policymakers hope to employ the Chief Minister’s economic model for success, which has been hailed and praised in Gujarat, to revitalise the Indian economy and attract more foreign direct investment. Internally, Modi hopes to restructure the government by reducing its current entanglement in business and cracking down on corruption. But seeing as a even the soundest BJP win these elections will result in a coalition government that must reach agreement in both the lower and upper houses of parliament, Modi is sure to face stiff opposition. On an external and national basis, Modi’s manifesto is one of urban development and infrastructural improvement. Echoing a showpiece project taking place in Gujarat, Modi hopes to transform rural villages into ‘smart cities’ that reduce the strain on current cities and drive up employment and economic growth. Modi’s mix of public spending to incentivise private investment is something that has so far been unachievable under India’s current government.

Nevertheless, for Indian’s both at home and abroad Modi’s economic freedom platform holds a lot of promise. Though the details of its execution remain scarce, there appears to be significant confidence in the marketplace. Compared to the gloomy economic mood just a few months ago caused by high inflation, stagnant GDP growth at less than 5% and major capital outflows, the Indian economic climate has calmed. An increasing number of India’s intellectuals, economists, and elites have thrown their support behind Modi and the BJP. Bloomberg’s Businessweek recently linked market optimism to an economic phenomenon named the “Modi bounce.” Finally, some of India’s more positive economic outlook may stem from the actions of the Federal Reserve Bank of India’s newly appointed central banker, Raghuram Rajan. Rajan has received much acclaim for the RBI’s successful regaining of investor confidence and  recovery from last year’s financial instability caused by capital flight.

Raghuram Rajan, the current Governor of the Reserve Bank of India

What Modi and BJP will accomplish remains very much to be seen. While the tune of the party’s agenda is clear, its finer notes remain unclear. But despite the ambiguity, Modi and BJP’s platform brings forth  a decisive and confident action that has been unheard of India as of recent, leaving the markets and most Indian investors optimistic. From a non-economic standpoint however, both Modi and the BJP have questionable origins that certainly give voters pause. But whatever the final verdict, you can be sure that Modi’s India will represent something drastically different.

The Fight To Bring Down College Tuition

As the expense of college increases, with a seemingly less significant return on investment, students and parents have started to question if it’s really worth it.

 

After a huge surge in tuition prices over the last 30 years, higher education costs are slowing very slightly (Quartz)

After a huge surge in tuition prices over the last 30 years, higher education costs are slowing very slightly (Quartz)

Graduates still earn more than those with only a high-school diploma. Former college students aged 25-32 who are working full-time still earn about $17,500 more than their counterparts without degrees, according to the Economist. But still, 42% of graduates are in jobs that require less than a four-year degree, and 41% of graduates from the nation’s top universities could not find jobs in their field. These are shaky outcomes for an investment that will set students back as much as $60,000 a year.

In some ways, the college bubble is similar to the housing bubble, which came crashing down in 2007. Poor risk assessment played a role in both situations. Homebuyers were able to obtain a loan that they had no way to repay. And students’ parents are co-signers for their loans, which makes it hard to determine the ability of the actual borrower to repay the debt. Also, both big houses and a college education exist as part of the American Dream to the national collective: everyone has a right to a home, and an education is an investment one cannot afford to pass up.

Companies such as Upstart, Pave and Lumni have developed a plan to reduce student debt: they are giving future scholars the option to sell “stock” in themselves rather than obtaining a traditional loan. Two congressmen, Marco Rubio (R-FL) and Tom Petri (R-WI) have introduced legislation that could make this process more legitimate by setting out its terms, according to Slate Magazine. Their Investing in Student Success Act defines the maximum length a contract can last (30 years) and puts a limit on the future income a student can owe (15 percent). The debt is paid off each month in proportion to students’ earnings, so the amount they owe for a particular month depends on their salary at the time. Their ‘worth’ as an investment package depends on factors such as standardized test scores, job prospects and credit history. But although this method was designed to breach the inequality gap, the students that look like the best investments are usually the ones who grew up with more opportunities. To take this into consideration may result in another conflict about affirmative action, which would mirror the debate going on in colleges today.

Alan Collinge founded nonprofit StudentJustice.org after struggling with his own loans.

Alan Collinge founded nonprofit StudentJustice.org after struggling with his own loans.

Although this method addresses a way to avoid future debt, new graduates are already facing loans that they don’t have a way to repay. To help this group, the nonprofit organization Student Loan Justice is pushing to have the bankruptcy law changed to put restrictions on how and for how long lenders can chase debtors. Currently, student loans are more difficult to expunge in bankruptcy proceedings than credit card debt. Since it was founded in 2005, the nonprofit has gained a large social media presence with chapters in all 50 states up on Facebook.

 

 

 

The Olympics: Not All It’s Cracked Up To Be

the-stands-of-the-kayaking-venue

The Olympic games are becoming increasingly more expensive to host. The final operating cost for the 2008 Beijing games was $40 billion, compared the $15 billion spent on the previous Olympics in Athens. In the 1980s and ‘90s, the cost was even lower. The spending for the 1992 Barcelona games topped out at $9.5 billion and the Seoul Olympics cost the government $4 billion.

But for all its investments in sporting venues, security and housing for the athletes, host countries are not experiencing much long-term gain. Sochi was the most expensive Olympics to date, but the Russian government has no plan for the village. It is out of the price range of middle-class Russians, and the wealthy can easily fly to more established tourist locations such as Europe for skiing or the Turkish beaches in the summer. The venues from the Athens games are crowded with weeds, and the stadium in Beijing is now little more than a Segway track for tourists.

olympic-games-cost

So why do countries continue to fight for it? The Olympics exists in popular imagination as a utopian ideal. Every government competing for the bid seems to think their country will prove the exception to the trend. Some nations use the games as an opportunity to revitalize a bad part of town, such as London and Atlanta. In Atlanta, the effort was largely a success; but nothing really changed for the neighborhoods surrounding the renewed downtown area. They are still considered an urban blight. The British government claims that the $15 billion investment paid off, and cited a study conducted by a team of consultants as proof. But according to NPR, the government funded the study, and Max Nathan, an independent economist in London, said it’s too soon to tell if hosting the Olympics paid off in the long run.

highway-freeway-São-Paulo-traffic-Living-in-Brazil

Highway to Sao Paulo airport

Already the 2016 Games in Rio de Janeiro are facing some roadblocks. Brazilians protested the amount of government spending on the Olympics and the upcoming World Cup when education and health-care are suffering. Construction projects are also running behind schedule due to a shortage of skilled workers. And the roads and airports are insufficient to handle an influx of tourists, according to the policy journal Americas Quarterly. For example, visitors are already recommended to leave their hotels five hours before flights from the Sao Paulo airport, due to choking traffic and long lines at the airline counters. Athens suffered from similar problems with infrastructure but was able to pull together an international airport and walkways for pedestrians that had been in the works for 15 years. Like the ancient city before it, Brazil may pull off a great Games, but it remains to be seen if its economy will fall to a similar tragic fate.

 

 

The Airline Industry: Eligible for an Upgrade

The airline industry has an image problem. Plagued by delays, lost bags, impossibly small seats and high ticket prices, flying has become almost synonymous with discomfort, stress, and expense. Indeed, the industry has long been hindered by fundamental problems: sky-high operating costs, spikes in the price of jet fuel, cut-throat competition, and a loss of consumer goodwill. But while the aviator and concorde-filled glory days of air travel are certainly a thing of the past, the industry is undergoing significant changes and an upswing which serves to benefit everyone from passenger to pilot.

Historically, airlines have long-struggled to balance their costs and profits while maintaining passenger satisfaction. In 2012, the industry made an aggregate profit of just $7.6 billion on revenues of $638 billion, a meagre 1.2% net profit margin, according to the International Air Transport Association’s Annual Report. Of the other 98.8%, over two-thirds goes to the airlines’ fixed costs. Of these, labour and jet fuel make up almost half of operating expenses, with the price of jet fuel alone more than doubling in the last decade (See Graphic I).

Graphic I: The price of jet fuel alone has more than doubled in the last decade

In addition to the industry’s inescapable dependence on the fuel, the price of jet fuel rises and falls almost in tandem with that of crude oil, making it highly susceptible to shifts in global politics. Strong industry-wide unions resistant to technological automation prevent airlines from laying off staff. Finally, cut-throat competition complemented by the advent of price comparison sites like Kayak and Expedia have created broader awareness and price sensitivity in the marketplace. Even with these heightened costs, airlines have been unable to raise prices or work to distinguish themselves to gain more market share due to mounting and inescapable financial obligations. As a result, all of these costs have often translated directly to the airlines’ bottom lines.

Sites like Kayak.com and Expedia have made consumers more sensitive of ticket prices

“That airlines made any money at all [in 2012] with GDP growth at 2.1% and oil averaging a record high of $111.8 a barrel was a major achievement,” says Director and CEO of the International Air Transport Association (IATA) Tony Tyler in the industry association’s annual report.

Indeed, despite seemingly insurmountable challenges, the airline industry has shown remarkable robustness in fulfilling its role. During the recession, the airlines saw the first decline in passenger numbers since the decreases caused by September 11th. Even with lowered fuel costs, reduced per capita disposable income and economic activity reduced the demand for air travel (See Graphic II). In the aftermath of the recession however, the airlines have worked hard to dramatically consolidated, trimmed, and altered the industry.

Figure II: Per capita disposable income reduced demand for air travel

Graphic II: Per capita disposable income reduced demand for air travel

In the U.S. market, the major airlines have consolidated and transformed control of the industry. According to a review of the aviation industry by the Office of the Inspector General, of the ten major American airlines controlling 90% of market share in 2009, just five in 2012 (and now four) remain in the market with a share of 85% of domestic passengers. Through such mergers, the major carriers have been able to strengthen their market position and cut costs, reducing price wars and allowing them to get away with charging new service fees. In 2013, the major U.S. carriers racked up more than $6 billion as part of these new ancillary fees. These fees aside, merger-driven consolidation of the major airlines together with the continued growth of low-cost carriers like SouthWest and JetBlue continues to stimulate essential competition between airlines.

Key to their increased profitability, airlines across the board have succeeded in improving their efficiency. According to a PWC industry trend report, the airlines significantly advanced their capacity discipline, or load factor. Since 2008 there has been an 8% reduction in the number of flights, but just a 1% reduction in number of passengers. More tellingly, though the price of jet fuel now approaches that of its 2008 peak, the airlines have maintained a non-fuel operating cost close to previous levels despite rising costs in fuel. So though the total cost per available seat-mile (CASM) has grown, for example, most of the increase is derived from rising fuel costs (See Graphic III).

Figure III: Cost Per Available Seat Mile was maintained with exception of raised fuel costs

Graphic III: Cost Per Available Seat Mile was maintained with exception of raised fuel costs

In spite of these efficiencies, airline expenses remain high. The rising cost of maintenance, higher salaries (demanded by unions as part of merger negotiations), and environmental taxes contributed to a decline in the average industry operating income per seat-mile of 0.28¢ in 2012. But overall confidence in the airline industry is up. Air freight, an important industry indicator that underwent a significant decline in the last three years, is expected to see growth of 4% in 2014 according to an industry outlook report. Airlines will also see long-terms gains as a new, more fuel-efficient generation of planes is delivered. 

Boeing’s new 787 Dreamliner promises increased fuel efficiency and more passenger comfort

How it all affects the traveller remains to be seen. Though industrywide customer satisfaction is on the rise according to the latest American Customer Satisfaction Index (ACSI) report, passengers continue to complain about the actual flying experience. Reduced delays, worldwide alliances and loyalty programs, as well as more efficiency and stability in the marketplace stands to improve, at least minimally, the traveller’s experience. In changing the way we fly, however, it might be best to look to start looking not at the airlines but the technological manufacturers at Boeing & Airbus et al.